identified

    Terms of Service

    Last updated: September 8, 2026

    These terms govern your use of identified, a website visitor identification service operated by Identified Marketing LLC, a Wisconsin limited liability company, located at 772 W Main St #202, Lake Geneva, WI 53147. You can reach us at support@identified.ai or 262-755-1115. By creating an account or using identified, you agree to these terms.

    Eligibility

    identified is for businesses. You must be at least 18 years old and have the authority to bind the business you represent. By using the service, you confirm that you meet these requirements.

    Plans and Billing

    Plans are billed monthly or annually through checkout.identified.ai. Monthly plans are billed each month. Annual plans are billed up front and include two months free. Prices and identified-visitor limits for each plan are listed on our pricing page and may change with notice.

    Cancellation and Refunds

    Plans are month-to-month. You can cancel with 30 days notice from within the dashboard or by emailing support@identified.ai. Annual plans remain active until the end of the paid term. We do not issue refunds for partial billing periods.

    Identified-Visitor Limits and Overage

    Each plan includes a monthly limit on identified visitors, counted as unique US visitors we successfully match to a verified identity in a given month. Repeat visits by the same person do not count twice. If you approach your limit, we will notify you. You can upgrade at any time, or ask us about overage pricing for traffic above your plan.

    Acceptable Use

    You agree to comply with all applicable law, including the CAN-SPAM Act when emailing identified visitors and CCPA and state privacy laws where they apply. You may not use identified to harass or discriminate against anyone, or for any unlawful purpose. You may not resell, license, or distribute the raw identified data to third parties as a standalone product.

    Your Responsibility for Disclosures

    You are responsible for disclosing the identified pixel in your own privacy policy, running cookie consent where required, and following the laws that apply to the visitors on your site. identified provides the data; how you use it is up to you and must be lawful.

    Intellectual Property

    identified, the dashboard, the pixel, and our branding are owned by Identified Marketing LLC. We grant you a limited, non-exclusive, non-transferable license to use the service for the term of your account. You may not copy, modify, or reverse-engineer the service.

    Data Ownership

    You own the data your pixel collects. We store and process it on your behalf to provide the service, as described in our Privacy Policy. You can export or delete your identified visitor data from the dashboard at any time.

    No Uptime Guarantee

    We work to keep identified available, but we do not guarantee any specific uptime or that the service will be uninterrupted or error-free. We may schedule maintenance and update the service without notice.

    Limitation of Liability

    To the fullest extent allowed by law, identified and Identified Marketing LLC are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

    Indemnification

    You agree to indemnify and hold Identified Marketing LLC harmless from claims, damages, and costs arising from your use of identified, your violation of these terms, or your violation of any law or third-party right in connection with the data you collect or the messages you send.

    Termination

    You can cancel at any time as described above. We can suspend or terminate your account if you breach these terms, if your use creates risk or legal exposure for us, or if your account is inactive. On termination, your access ends and we will remove your pixel data within 30 days unless law requires otherwise.

    Governing Law

    These terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Walworth County, Wisconsin, and you consent to that venue.

    Contact

    Questions about these terms can go to support@identified.ai or 262-755-1115. Our mailing address is Identified Marketing LLC, 772 W Main St #202, Lake Geneva, WI 53147.